Beej ConnectEverything your support team needs
Beej Connect runs on Windows 10 and 11. Your customers install it in seconds, and your supporters sign in to the same app.
Help a customer by ID
The customer reads out a 9-digit ID and a one-time password. You connect, they accept, and you can see and use their computer.
- The customer sees your name and company before accepting
- A new password for every session
- Control the mouse and keyboard, or just watch
- Send shortcuts your own PC would keep: Windows key, Alt+Tab, Task Manager, Run and more
- Paste text to the customer or copy text from them, only when you ask
- Fit to window, actual size or full screen
- Text chat with the customer during the session
- Reconnects by itself if the internet drops for a moment
Look after computers when nobody is there
A customer can give your company standing access to a computer: a shop's billing PC, an office's accounts machine or a branch server. Your supporters connect from their list, without a phone call.
- Access is given to your company, not one person, so any supporter can help
- See which computers are online right now
- Starts with Windows and waits in the tray
- The customer can take access back at any time
- Every connection is recorded in your session history
Unattended access works while someone is signed in to Windows. Access at the Windows sign-in screen and after a restart is on the way.
Run your support team from the web
Sign in at /portal to manage your company's supporters and see what they've been doing.
- Add and disable supporters, up to your number of seats
- Make other supporters company admins
- Reset a supporter's password
- Session history: who connected to which computer, when and for how long
- Every supporter can see their own session history
- See your plan, seats and paid-until date
Talk face to face, then share your screen
Start a meeting and send the join link, or call someone by their email address and their app rings.
- Up to 4 people with camera and microphone
- Join by link or by code
- Background blur and background pictures, including your own
- Strong noise reduction and a microphone test
- Choose which screen to share; one person shares at a time and can hand control to another
- See who is speaking and who joins
Small things that save time
Copy in one click
Customers copy their ID and password together, ready to paste into a chat.
Automatic updates
The app updates itself. Every update is signed and checked before it installs.
Light and dark
Follows your Windows theme, or choose one yourself.
Remembers its place
Opens where you left it, and keeps running from the tray.
Ringing for requests
A ring and a notice when someone asks for help or calls, even when the window is hidden.
Works through firewalls
If a direct connection isn't possible, Beej Connect goes through its relay server automatically.
See it on your own customers
Free for 14 days with 2 supporters. No card needed.